Origin
Lumière Business Solutions is a partner in the clients’ transformation journey towards internal and external growth.

We help the client understand the external world of rapidly changing market and consumer context. We work together to imagine opportunities, creating innovation projects with R&D and marketing teams. Being perpetually innovative needs a consumer-centric mindset, and processes to support behaviour. We help clients, big and small, unlock their growth potential by becoming purpose-driven, effective, and consumer centric."

“Lumière has shown good understanding/appreciation of the brief and demonstrated capability to come up with an exhaustive approach within reasonable time frames. Integrity, rigor and passion are the words which we associate with Lumière.”

- Saurabh Maheshwari Tata Communications
Values

Our deep association with development agencies and work in the area of maximizing positive social impact has made us experts to work in the early end of the innovation funnel.

Lumière has worked in the CSR sector both with donor-sponsors and non-profits.

Consulting in the CSR space is an opportunity to leverage our management consulting and research expertise for an impact multiplier for the core cause.

We have provided management support, structuring business processes for scalability and expansion, assessing impact to beneficiary, and developing brand architecture, brand key and brand communication.

Expertise

A core expertise in qualitative research seamlessly complements desk research, social media research and qual-quant makes us see ourselves to be in the “answers business”. Projects spanning multiple sectors over the past 20 years have helped us build massive experiences and insights on the changing Indian consumer.

Goals
  • To work as strategic partners, through coaching, mentoring, and being an advisory to the business prospects.
  • To bring knowledge and best practices in customer-centric innovation to the proposition or prototype.
  • To enable and challenge business prospects to learn and grow within a nurturing environment.
  • To inspire and spark excitement with life lessons to play, thrive and win.
  • To provide access to market opportunities along with financial, commercial & legal advisory access.
  • To develop a customer-centric mindset of flexibility, agility, compliance,win-win and can do attitude.
Associations and Alliances
Affiliations

ESOMAR is committed to encouraging, advancing and elevating market research worldwide. ESOMAR is the global voice of the data, research and insights community. A global association since 1947, it is a not-for-profit organisation that promotes the value of market, opinion and social research and data analytics. They have been providing ethical and professional guidance and advocate on behalf of the global membership community for 70 years.

MRSI (Market Research Society of India) is a unique non-profit autonomous market research body formed by a large fraternity of research suppliers and users spread across India. Established in January 1988, the MRSI is at the forefront of maintaining standards of excellence in the market research industry. The MRSI seeks to strive to drive interest that MR Works and to improve the professional standards of MR in India. Lumière Business Solutions is represented on the MRSI Management Committee.

23 Years of Experience
83 Satisfied Clients
1500+ Live Projects
120+ Years of Leadership Experience
300k Consumer Touchpoints
80% Repeat Business
Team
Deepa Soman
Managing Director

Deepa has been an entrepreneur for over two decades now. Continuous improvement, design thinking, balanced development and sustainability are her areas of interest. A people collector and connector keep her fascinated by the ideas of purpose and the interconnectedness of things, along with the love to read and write. Deepa’s vision is to be a tool to collaborate and connect, unlocking potential towards building a better world.

Milind Soman
Executive Director
Leadership Coach

Milind has over 30 years of experience in the global technology & consulting industry. He has been involved with several corporates on initiatives like technology consulting, innovation management, business process consulting, and actively mentors new and existing businesses. Milind is a Certified Information Systems Auditor (CISA) and is on the Advisory Board of studies (IT) in management schools. Being an Accredited Mediator with the Indian Institute of Arbitration and Mediation (IIAM), Milind believes in the practice of mediation for dispute resolution.

Smita Arora
Chief Operating Officer

Smita brings in multifaceted skills. She has confidently and efficiently led, guided and mentored teams based on her own immense experience in Research, Health Care and Consulting. At Lumière, she has undertaken several projects encompassing resource planning, risk management and client relationship management.

Dr. Venki Padmanabhan
Advisor

Dr. Venki Padmanabhan brings global perspective and heft in leadership insights to Lumière as an independent Director. Venki is a staunch believer in the Lumière vision and mission, and adds immense value by advocacy and active participation in organisational strategy, by plugging in the power of positivity and dreams!

23 Years of Experience

Our timeline will take you through our journey How we Plan, Research, Execute and Evolve with the world and new technology.

Timeline
1992 2000

Blog

Everyday may not be good, but there is something good in everyday. Capturing these moments is key to our continuous learning. We help enrich the lives of others, while enriching ourselves. Take a look at some of these moments through our blogs, musings and case studies.

Blog
Rashmi Bansal 10/10

We were in conversation with Rashmi Bansal, our Learning Monday guest. 'Shine Bright’ on ‘intrapreneurship’ is her 10th book in 10 years. Rashmi started writing at 7 as a student…

Deepa Soman
Deepa Soman
June 8, 2019
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Blog
Yoga and Living

~ Vedashree Patankar and Deepa Soman When Deepa writes that our Learning Monday session on 28 Th January will be on yoga, I am a bit skeptical. Anything that purports…

Lumiere Business Solutions
Lumiere Business Solutions
January 29, 2019
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Blog
“How” to “Wow”

“How” to “Wow” ~ Deepa Soman The Beginning: We are at a client meeting in mid-June 2018 where she brings up an earlier conversation and says, “Guys, you understand technology.…

Deepa Soman
Deepa Soman
December 3, 2018
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Blog
CFO Diary

In October 2013 I received an invite to join a fitness group, Fit Right In (FRI) started by a client, Manisha Kansra Kapoor. We had worked on a healthcare project…

Deepa Soman
Deepa Soman
October 19, 2018
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1992 - 1996
1996
1997 - 2001
1999
2001 - 2007
2013 - 2019
1992-1996

Initiation

Deepa starts working at Hindustan Unilever Ltd., and after working there for a few years decides to take a career break to take care of her son. The family plans to move to Jamaica, and she wishes to resume working. There are not a lot of opportunities post a career break for her, and this makes her realise the plight of women all across the world who are trying to resume working after taking a break. The seed for Lumière is planted. Deepa joins J.A. Young Research Ltd. to get back to her roots, and ultimately decides to start her own firm under her CA's advise.

1996

Beginning

Start of Lumière Consultancy in Jamaica

1997-2001

Incubation

The family is aching to return to India, and post the birth of her second child, Deepa gets an offer from HUL to rejoin them. She has an itch to make it on her own, and so declines. This results in a different type of engagement between the two, and Lumière engages exclusively with HUL by expanding their scope. Deepa builds a stronghold in consumer behavior, and Lumière develops into an entity of its own. Inception of 'Consumer Centricity', which is their future key to strength, begins. With an expansion in their work, they need more resources and a group of like-minded talented professional women to join the team. Lumière gives them solace, a place to grow, rebuild their careers, and achieve goals beyond their expectations. They begin with mentoring initiatives, with an urge to inspire young individuals. People approach them through word-of-mouth, references, and to create opportunities beyong market research, Lumière becomes a Pvt. Ltd. company.

1999

Establishing

An opportunity arises to be a part of something big, to analyse the growth mindset and the creation of a best practice document for sequential recycling. Lumière makes an impact across categories and branches into Product Testing and Category Creation.

2001-2007

Invigoration

Lumière touches ₹ 1 crore. Their brochure is presented at MRSI. The company turns 10, and Milind joins the team as an observer. This becomes the phase of Lumière's upheavel: from scaling up, digitization and automation of processes, to plugging in leakages across departments and accounts. Their billings reach ₹ 3 crores.

2013-2019

Innovation

Rashmi Bansal dedicates a chapter of her book 'Follow Every Rainbow' to Deepa and Lumière. The company enters adulthood, and they facilitate change management for Lumière. The introduction of the Gallup Strengths to the portfolio is a game changer. A revamp of the technological infrastructure ensues, giving way to an articulation of Lumière 3.0.