We are a research and consulting firm which partners with clients in co-creating customized, insightful and innovative business solutions.

The elephant is our persona. Symbolically an elephant stands for strength, honour, stability and tenacity, among other attributes like its size, longevity, stamina, mental acuity, cooperative spirit and loyalty.

How we help
Committed to timely delivery for every project.

As an organisation that values process, we ensure that we follow our own, and deliver timely results for every single project.

How we help
Global corporations, Small & Medium Enterprises, Start-ups, Social Enterprises & Non-profits.

Owing to our expertise in the early innovation space, we are able to cater to a diverse audience.

How we help

Team Lumière has honed a multi-dimensional approach for 2 decades now.

We provide customized business solutions that enable our clients’ growth, while providing a platform to attract, develop, excite and retain professional talent who seek to integrate work and life.

We understand the value of consumer centricity. We help populate the innovation funnel at every stage. Lumiere partners to ideate, define, design, develop and validate
Our expertise in the field of research and analytics has made us keenly aware about the consumer's mind and we work to bring their voice forefront. Consumer centricity, a crucial element in today's marketplace, is a core ethic that guides our 'Why'.

Lumière helps solve business problems. They go beyond just trying to provide answers to a research brief. They take time to understand the underlying business problem. They are willing to experiment and try new approaches to find the answers.

Neeraj Garg Apollo Hospitals

Compliance is a necessity, non compliance is an organisational threat. We help in the simplifing and institutionalising continuous improvement of the business
To keep up with the speed and agility of today's business world, we have adapted by developing unique processes that give us a leading edge. We ensure compliance at every step, and a view non-compliance as an organizational threat that can endanger our core purpose.

From the beginning, it was very clear that Lumière did everything they could to meet our time pressed needs starting from the proposal in which they were the only company who acknowledged our needs and made a schedule to accommodate that. The project management was excellent and Lumière were very clear what they needed and when.

Ben Robins BBC Worldwide

Enabling organizational transformation. We help you best adapt to dynamic challenges
We work in the leadership development space to cultivate future-forward leaders and teams. Building strong leadership in teams and helping establish a strong process with a technology-based backend, we help teams realise their true potential.

I think of Lumière as a haute couture agency that gives me tailor made solutions but with the operational efficiencies of a scientific powerhouse. There is one word that doesn't exist in the dictionary of Lumière and that is 'No'. There is a never say die attitude and everyone in the team goes all out to meet the clients' needs as far as possible.

Puja Chandna Hindustan Unilever Limited

Cutting edge solutions, recommended by experience. We provide optimally designed technology solutions for business growth
Today, it is imperative to understand the impact of the fast-paced world of technology. Speaking from a working knowledge of research and management, our tech-based solutions aim to uplift organizational functioning.

Our project with Lumière was primarily explorative in nature keeping in mind a ‘culture-change’ and ‘culture-building’ exercise. The contribution of Lumière was significant in this aspect in understanding the existing ‘culture’ and ethos of the organization. The Lumière contribution was noteworthy and shaped our way forward towards this goal.

Roshni Dutta J&J Medical Instruments

Harnessing the transformative power of the creative process
From co-creating the brief to helping clients verbalize their purpose, we strive for customised solutions. We understand that each client has unique needs and we employ our multidisciplinary approach to ensure that each challenge is catered to.

I value the simplicity, sincerity and genuineness, and the deep thinking that marks the Lumière experience. Working with Lumière is distinct as they decode consumer insights in a very simple form. This helps drive clarity of though and is not made by layered and complex by unnecessarily applying various research models.

Chhavi Sharma Kaya Marico
How do we help?
We provide customized business solutions that enable our clients’ growth, while providing a platform to attract, develop, excite and retain professional talent who seek to integrate work and life.
Design Labs

With the advent of technology and the constant need for excellence, we are proud to announce our own Design team being added to the family, who can pull together the understandings of the consumer and the need for innovative solutions, and deliver the best experiences for our clients. By working across Communication and Industrial Design we help co-create a sustainable and long term solution with our clients. The rising need for practical and sustainable solutions today has made us aware of possibilities, which we put to good use by working towards creating an experience that caters to all the invested stakeholders.

Coming Soon
Expertise Across Sectors
Consumer Goods and Services
Pharma and Healthcare
Information Communication
Social Sector
Consulting Services

23 Years of Experience

Our timeline will take you through our journey How we Plan, Research, Execute and Evolve with the world and new technology.

Timeline
1992 2000
23 Years of Experience
83 Satisfied Clients
1500+ Live Projects
120+ Years of Leadership Experience
300k Consumer Touchpoints
80% Repeat Business
You’re in good hands

Well done. You remember almost ten years ago when you came to see me at HLL and one of the options we were looking at is having you as one of our Senior CMI managers. Then we got talking about this opportunity and I strongly felt that this was better than all other options we were looking at. It is great to see you have started a new movement for qualified women who want to have flexi time working. More importantly, you have not built an organization; you have built a large loving family!

B.V. Pradeep
Unilever

Lumière helps solve business problems. They go beyond just trying to provide answers to a research brief. They take time to understand the underlying business problem. They are willing to experiment and try new approaches to find the answers. The presentation of the results of a study go beyond presentation of data and consumer feedback. l worked with us to identify the differentiating characteristics of high performance sales people within our business.

Neeraj Garg
Apollo Hospitals

Lumière has shown good understanding/appreciation of the brief and demonstrated capability to come up with an exhaustive approach within reasonable time frames. Integrity, rigor and passion are the words which we associate with Lumière. Notable contribution by Lumière to the business/marketing problem insights generated by Lumière have helped us understand finer nuances for the consumer segments under consideration and come up with value propositions to address those latent needs.

Saurabh Maheshwari
Tata Communications

I have enjoyed working with your team and value the close association we share and look forward to many more opportunities to work together in the future. Lumière’s strength is that it is very flexible, always ready to help the client, has a solid consumer understanding, proactive. Working with l makes you feel like one family working towards a common goal. The recent sanpro observational studies were an exceptional, involving sensitive and challenging consumer dynamics, handled very well to help us understand consumer much more closely in this category.

Suja Thomas
Johnson & Johnson Consumer

The biggest strength of Lumière lies in their ability to create empathy for consumers across an astonishing array of domains. When the same is combined with their restlessness to contribute towards the larger strategic discourse, one has a perfect partner who helps bridge the strategy and macros to the consumer and micro. The biggest discriminator of Lumière is its talent: a talent pool having both depth and precision, equally at home analyzing as well as synthesizing, confident yet humble and grounded.

Ashutosh Tiwari
SMG Global Industries

I value the simplicity, sincerity and genuineness, and the deep thinking that marks the Lumière experience. Working with Lumière is distinct as they decode consumer insights in a very simple form. This helps drive clarity of though and is not made by layered and complex by unnecessarily applying various research models. Further the Lumière approach is a participative process, and internal and external stakeholders and brand team are involved in the thinking process.

Chhavi Sharma
Kaya Marico
Women Empowerment

We are a team of women professionals who strive to achieve a good work-life balance. We provide a platform for professionals coming back to work, and emerging professionals to seek initial opportunities.

We work with an all-round support system, thus helping us maintain a work-life balance, and become confident, empowered and independent individuals.

“When I look at my career and life graph, I consider myself a valuable contribution to every aspect of my life. It is the turning point of my life, making my life perfectly balanced. Lumière is a place filled with fun, a platform for learning new things and exploring opportunities.”
Smita Arora
C.O.O.
“I have grown and matured in terms of quality of work and multi-tasking. Above all, the love, trust and respect I have earned in my tenure is my reward. Deepa ma’am and Milind sir have been a great support and their trust in me has always encouraged me.”
Suchitra Shetty
Senior Accounts Executive
“In Lumière, you can always express your thoughts, feelings and are accepted though you are not from core research team. Am organization empowering women to make balance in their personal and professional lives.”
Sonali Salvi
Manager – Technology Infrastructure
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Blog

Everyday may not be good, but there is something good in everyday. Capturing these moments is key to our continuous learning. We help enrich the lives of others, while enriching ourselves. Take a look at some of these moments through our blogs, musings and case studies.

Blog
Rashmi Bansal 10/10

We were in conversation with Rashmi Bansal, our Learning Monday guest. 'Shine Bright’ on ‘intrapreneurship’ is her 10th book in 10 years. Rashmi started writing at 7 as a student…

Deepa Soman
Deepa Soman
June 8, 2019
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Blog
Yoga and Living

~ Vedashree Patankar and Deepa Soman When Deepa writes that our Learning Monday session on 28 Th January will be on yoga, I am a bit skeptical. Anything that purports…

Lumiere Admin
Lumiere Admin
January 29, 2019
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Blog
“How” to “Wow”

“How” to “Wow” ~ Deepa Soman The Beginning: We are at a client meeting in mid-June 2018 where she brings up an earlier conversation and says, “Guys, you understand technology.…

Deepa Soman
Deepa Soman
December 3, 2018
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Blog
CFO Diary

In October 2013 I received an invite to join a fitness group, Fit Right In (FRI) started by a client, Manisha Kansra Kapoor. We had worked on a healthcare project…

Deepa Soman
Deepa Soman
October 19, 2018
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1992 - 1996
1996
1997 - 2001
1999
2001 - 2007
2013 - 2019
1992-1996

Initiation

Deepa starts working at Hindustan Unilever Ltd., and after working there for a few years decides to take a career break to take care of her son. The family plans to move to Jamaica, and she wishes to resume working. There are not a lot of opportunities post a career break for her, and this makes her realise the plight of women all across the world who are trying to resume working after taking a break. The seed for Lumière is planted. Deepa joins J.A. Young Research Ltd. to get back to her roots, and ultimately decides to start her own firm under her CA's advise.

1996

Beginning

Start of Lumière Consultancy in Jamaica

1997-2001

Incubation

The family is aching to return to India, and post the birth of her second child, Deepa gets an offer from HUL to rejoin them. She has an itch to make it on her own, and so declines. This results in a different type of engagement between the two, and Lumière engages exclusively with HUL by expanding their scope. Deepa builds a stronghold in consumer behavior, and Lumière develops into an entity of its own. Inception of 'Consumer Centricity', which is their future key to strength, begins. With an expansion in their work, they need more resources and a group of like-minded talented professional women to join the team. Lumière gives them solace, a place to grow, rebuild their careers, and achieve goals beyond their expectations. They begin with mentoring initiatives, with an urge to inspire young individuals. People approach them through word-of-mouth, references, and to create opportunities beyong market research, Lumière becomes a Pvt. Ltd. company.

1999

Establishing

An opportunity arises to be a part of something big, to analyse the growth mindset and the creation of a best practice document for sequential recycling. Lumière makes an impact across categories and branches into Product Testing and Category Creation.

2001-2007

Invigoration

Lumière touches ₹ 1 crore. Their brochure is presented at MRSI. The company turns 10, and Milind joins the team as an observer. This becomes the phase of Lumière's upheavel: from scaling up, digitization and automation of processes, to plugging in leakages across departments and accounts. Their billings reach ₹ 3 crores.

2013-2019

Innovation

Rashmi Bansal dedicates a chapter of her book 'Follow Every Rainbow' to Deepa and Lumière. The company enters adulthood, and they facilitate change management for Lumière. The introduction of the Gallup Strengths to the portfolio is a game changer. A revamp of the technological infrastructure ensues, giving way to an articulation of Lumière 3.0.